MADE TO ORDER ITEMS: MAY TAKE UP TO 6 WEEKS TO PROCESS DEPENDING ON AVAILABILITY OF MATERIALS. All custom orders are processed upon full payment ONLY; once the order has been started, there are no refunds on customized items unless it is at the fault of D&P Family Designs. There is a 4-6 week processing time; this DOES NOT include shipping times as we do not have control over shipping.